Privacy policy

At Caro Mart, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website.

1. Introduction

This Privacy Policy applies to all personal information collected through our website and related services.

By using our website or purchasing from us, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We may collect different types of personal information to provide and improve our services.

a. Personal Information

This includes details that can identify you, such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

b. Account Information

If you create an account, we may collect:

  • Username
  • Password

c. Communication Data

Information you share when you contact us via:

  • Email
  • Social media (e.g., Facebook, Instagram, WhatsApp)
  • Website forms

d. Order & Transaction Data

Details related to your purchases, including:

  • Order history
  • Payment details (processed securely via third parties)

e. Technical Data

We may automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device information

3. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering your orders
  • Communicating with you about your purchases or inquiries
  • Improving our website, products, and services
  • Preventing fraud and ensuring security
  • Meeting legal and regulatory requirements
  • Sending promotional offers, updates, and newsletters (you can opt out anytime)

4. Sharing Your Information

We only share your data when necessary to provide our services. This may include:

  • Payment processors and financial institutions
  • Courier and delivery partners
  • Verification and fraud prevention services

These third parties are required to handle your data securely and only for the intended purpose.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss.

Our security measures include:

  • Secure systems and restricted access
  • Industry-standard data protection practices
  • Monitoring for potential security threats

In the event of a data breach, we will take appropriate action and notify you if required by law.

6. Data Retention

We keep your personal information only as long as necessary, including:

  • To fulfill your orders
  • To comply with legal and regulatory obligations
  • To resolve disputes and enforce agreements

Your data may be retained while your account remains active or as required by applicable laws.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data (where legally applicable)
  • Opt out of marketing communications

8. Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Analyze website performance
  • Personalize content

You can disable cookies through your browser settings if you prefer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through the details provided on our website.